Our company was established in 2004 as a subsidiary of Metis Holding. We broadened our services network in 2008 and have been providing value added call center services At our high technology equipped call centers in Kayseri, and different customer locations in Kayseri, İstanbul, İzmir.
As the first and single call center operating in a town in Turkey, with more than 50 million TL revenue and provides employment to more than 1.500 employees.
With our 2 modern buildings, we are meeting our clients’ both technological and social needs 7/24 through all communication channels.
We are providing customer specific solutions through our broad experience, gained with our call center operations in the finance, energy and telecommunication sectors. Our continuously developing technological infrastructure allows us to offer tailor made solutions to the requirements of our clients.
Employee happiness and satisfaction is our priority with our “Happy employees creates happy customers” principle. With our loyal employees, (%4 turnover rank) professional management team (working since the foundation of Desmer) and cutting-edge technological infrastructure, our aim is to help our customers enjoy “Wonderful Customer Experience”. Also We dare to be different and innovative, aiming at pioneering the industry.
Beside call center services, Desmer has a great experience on CRM. We are the Silver Partner of Microsoft Dynamics CRM and developing solutions since 2011. Most of the Electric Utility companies use Desmer’s solution – Destech Utilities Solution Suit – for customer experience management and field teams operation management.
Destech Utilities Solution suit can manage customer interactions on omni channel; stores, rule base manages and reports big data; assigns suited field team to the relevant task; manages ERP. So Desmers technology customers have the previlige of fast and accurate customer relations management and enjoy the customer satisfaction and loyality besides technological efficiency and cost saving.
Desmer also became the Turkey Country Partner of Aspect – the World’s leader of work force management and entegrated call center infrastructure company.
